Frequently Asked Questions
Everything you need to know about your Donner musical journey.
What is the standard shipping time for Donner instruments?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
Do Donner products come with a warranty?
Yes, all Donner instruments and electronics come with a 12-month limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are batteries included with pedals and electronic keyboards?
Most Donner pedals and keyboards are designed to be used with a 9V DC power adapter (sold separately or included in specific bundles). Please check the 'In the Box' section of the product page for specific details.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna or Afterpay.